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Product help
Start with the quick answers below. The product has no account, upload history, or server copy of your grant text for support to retrieve.
Before contacting us
Do not attach, paste, forward, or screenshot grant content in a support email. We do not need the notice to troubleshoot the product.
Use a UTF-8 plain-text .txt or .md file smaller than 1 MB. The decoded text must remain within 500,000 characters and 5,000 source lines. PDF, DOCX, RTF, HTML, scans, and image files are not supported. You can also paste extracted text.
The tool matches explicit English patterns and assigns one primary category by stable priority. Treat the category as a review queue, not a conclusion. Check the line in context and inspect Review for material that did not match a focused rule.
The line matched deadline wording but did not contain one supported, unambiguous full date. Verify relative dates, time zones, extensions, tables, and dates in other files directly in the authoritative materials.
Odvero does not persist or recover workspace data. Reopen the source and rebuild the checklist. Browser tab restoration can vary, but it is outside the product boundary and should not be used as a retention method.
Choose All lines or another category. An empty category is not evidence that the grant contains no requirement of that type; the relevant wording may be in Review, a table, an attachment, or another incorporated source.
Check whether the browser blocked downloads, then try Markdown or CSV again. Spreadsheet software may warn about downloaded CSV files. Odvero quotes every cell and prefixes source cells that could be interpreted as formulas.
Still blocked?
Describe the behavior and technical environment. Do not include grant text, attachments, confidential details, credentials, personal data, or screenshots that reveal them.
support@odvero.com